You can make a return or exchange of unopened product(s) in its original condition within 30 days of receiving your order. Unfortunately, we cannot accept returns after this point. Gift cards are non-refundable.
To start your return please email us at info@serenapoon.com with your order number and reason for return.
Returns and exchanges
Shipping & Returns
Once confirmed, please ship your product back to the below address and include your order number and/or receipt of purchase.
Serena Loves
703 Pier Ave Ste B270
Hermosa Beach, California 90254
Please note shipping a return is at your own cost and we are unable to refund your original order’s shipping cost.
WHERE TO SEND MY RETURN OR EXCHANGE?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.